Frequently Asked Questions

• Do I need a self-propel or transit (attendant push) wheelchair?
  Self-propel wheelchairs have large rear wheels, usually 24” diameter, which allow the user to propel the wheelchair themselves for short distances. Even if the user will not generally be pushing themselves, it can still be a good choice as the large rear wheels make pushing the wheelchair much easier, particularly over uneven terrain. Self propel wheelchairs also give the user some independence, even if it is just to alter the direction they are facing, using the push rims they can turn left and right. If the user will not be propelling themselves and a lightweight compact wheelchair is required then a transit wheelchair may be the best option. Transit wheelchairs have small rear wheels so the user will be unable to propel themselves and must rely on a companion to push the wheelchair.
• How do I know which seat width is needed?

  It is important to note that the measurements are referring to the seat width and not the overall width of the wheelchair. This measurement is decided by taking the widest point between the hips and knees when sitting comfortably and then adding approximately 1 inch (2.5cm). The additional inch allows for bulky clothing etc. An easy way to do this is let the person sit on a flat surface, place a book left and right of the hips and measure the distance between the two books and then add 1 inch (2.5cm). If you are unable to measure the width or are unsure which seat width will be best you can fill in the height and weight of the user on the booking form. Alternatively click here to contact the team who will be happy to advise you on the best option.

• What is an elevating leg-rest?
  The elevating leg-rest allows you to raise your leg up to 90 degrees, this is ideal if you are in a full leg cast. Both the standard and elevating leg-rests swing away and remove for transportation purposes. All our wheelchairs come with standard leg-rests and this is included in the price. There is an additional charge for elevating leg-rests.
• What if I want to extend the hire?
  If you wish to keep the wheelchair for a little longer than you originally thought, simply call or email us to let us know and the remaining balance will be taken when we collect the wheelchair from you.
• Will the wheelchair fit through doorways?
  If the wheelchair is going to be used indoors it is important to check that it will fit through the required doorways. As a general rule the overall width of the wheelchair is the seat width plus 21cm. For example the overall width of a wheelchair with a 45cm seat width will be 66cm.
• What is the minimum hire period?
  You can hire the wheelchair for a day if this is all you require, however there is a minimum charge and this entitles you to a weeks hire.
• What is the maximum user weight for the wheelchair?

  Type of Wheelchair	Max User Weight
  Child's Wheelchair	75kg (11 stone)
  40cm - 45cm Seat Width	114kg (18 stone)
  50cm Seat Width	130kg (20 stone)
  55cm - 60cm Seat Width	160kg (25 stone)

• How can I pay?
  If you book online through the booking form on the website you can pay by card, we use Stripe as our secure payment processor. Alternatively if you book by phone or email you can pay on delivery by cash, cheque or card (we carry a hand held card reader on all deliveries).
• Can I take the wheelchair abroad?

  You can certainly take your wheelchair abroad. If you intend to do this you may need to know the dimensions and weight of your wheelchair and also value for insurance purposes. This information is different for each model of wheelchair so please click here to contact us directly.

• Will my wheelchair have a lap strap?
  Not all of our wheelchairs are fitted with lap straps as standard, if you require one please let us know before delivery.
• Will the wheelchair fold up?
  All of our wheelchairs fold up to fit into the boot of a car. If space is a concern and you are unsure if it will fit please contact the team who will be happy to give you the folded dimensions. The backrests fold down and the leg-rests are removable.
• What if I get a flat tyre?

  All of our wheelchairs have solid tyres so they cannot puncture or go flat. If you encounter any damage or problems with the wheelchair inform us immediately (using our contact details available here) and we will replace within 24 hours.

• Do you have a medical condition that requires a specialist wheelchair?
  Seek advice from an Occupational Therapist as to the specifics of the wheelchair that your condition may require.
• Is the Wheelchair insured?
  Carrycall wheelchairs are covered against damage included in the rental price subject to a £30 excess. Carrycall wheelchairs are insured against total loss subject to a completed formal insurance claim. Please note, if the Insurance Company refuse to meet the claim due to your misuse or fault, you will be responsible for the loss value.
• Are Children's Wheelchairs Available?
  Yes, we have a range of Wheelchairs available for children up to the age of ten. These wheelchairs can be fitted with elevating legrests.